You will administer systems and processes to record, track, and resolve damp, mould, and disrepair cases, working alongside on-site technical officers, contractors, and the Council’s legal services team. Day-to-day duties include raising repairs orders, booking appointments, processing invoices, assembling performance data, and responding to customer queries and complaints.
The ideal candidate will have experience in a customer-focused role, be confident using various software packages to input data accurately and efficiently, and be comfortable communicating with customers, colleagues, and contractors by phone and email. You should be able to work with minimal direction, balance competing priorities, and respond quickly to changing situations. If you have strong administrative and customer service skills and are looking for your next contract role in local government, please get in touch.
Charnwood Borough Council is seeking a Business Support Officer to support the management of damp, mould, and disrepair cases across its housing stock, based at Council Offices, Southfield Road, Loughborough, LE11 2TX. The role pays £12.71-£16.51 per hour and is available from 6 July 2026.
- Excellent, competitive pay rates – paid weekly
- Supportive management team with approachable, experienced leaders
- A desirable location with great transport links
- A stable, well-resourced, and encouraging working environment
- Free ongoing CPD and training opportunities to enhance your skills
- Competitive rates of pay with prompt, reliable payments through our in-house payroll
- Enhanced DBS processing included
- Dedicated, friendly consultant offering tailored support
- Access to a wide range of opportunities in your chosen location
#J-18808-Ljbffr…