About the role
The Head of Business Operations – Student and Registry Services is a senior enabling role responsible for strengthening the effective running of the SRS division and ensuring business management arrangements support strategic, operational and regulatory priorities. Working closely with the Executive Director of Student and Registry Services, the UCL Registrar, and the SRS Senior Leadership Team, the postholder will provide coordination, structure and assurance across divisional operations. The role will oversee key business management activities including planning, finance, governance, operational reporting, procurement, risk management and continuous improvement. The postholder will also coordinate cross‑divisional initiatives, support the implementation of change, and help embed effective ways of working across the division, while working closely with leads across SRS and managing one direct report.
If you have any queries about the role, please contact Daniel Farrell at: daniel.farrell@ucl.ac.uk
About you
The postholder will bring significant experience in business operations, operational management or senior service management within a large organisation. They will demonstrate strong financial, governance and operational management capability, including experience supporting budgeting, workforce planning, procurement, risk management, audit and senior‑level decision‑making. Strong leadership, communication and interpersonal skills are essential, alongside the ability to influence across matrix environments, present complex information clearly, and build effective working relationships with a wide range of stakeholders. The role also requires excellent analytical, organisational and problem‑solving abilities, with experience using data and management information to support decision‑making and improve processes. Candidates should be able to manage multiple priorities effectively and support continuous improvement initiatives. Experience within higher education professional services and familiarity with student or registry‑related operations would be advantageous, alongside experience applying project management approaches to operational change and cross‑functional initiatives.
What we offer
- 41 days holiday (27 days annual leave, 8 bank holidays and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On‑site nursery
- On‑site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
For more information, visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
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