Soft Services Manager

Duty Manager

We are seeking a dynamic and experienced Duty Manager to oversee our security, cleaning and customer services teams on site.

Responsibilities

• Lead, manage and inspire teams in delivering security, cleaning and customer services.
• Operational duty management of soft services for Teesside Park and successful management, coordination and delivery of the contract related to onsite cleaning, security, maintenance and reception.
• Ensure high level service delivery across all operations provision including security, cleaning, maintenance and customer service, being flexible to meet the changing operational needs on a continual basis.
• Suggest new initiatives to ensure continuous improvement and best practice are delivered.
• Manage sickness and absence following the correct company protocol, managing cover as and when needed.
• Conduct interviews and oversee the onboarding of new employees, including site inductions.
• Continuously monitor and evaluate the performance of the team to ensure the required standards of delivery are met.
• Carry out Health & Safety and pre-open/close patrols across all areas of the site.
• Manage and implement cleaning schedules, and complete weekly cleaning audits.
• Ensure correct usage of cleaning materials in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained.
• This is a salaried role and requires you to be on call.

Qualifications

• Experience in leading teams of approximately 10 employees ranging from cleaning, waste and security controllers.
• Experience working within a retail environment is advantageous.
• Previous experience working within security at a senior level is essential.
• Cleaning experience is desirable as you will be responsible for both the security and cleaning teams.
• Knowledge of Health & Safety and HR legislation.
• Excellent customer service and communication skills, both written and verbal.
• Ability to work in a demanding environment.
• Competency with Microsoft packages including Teams, Excel and Word.
• SIA Door Supervisor and CCTV licences are preferred; training can be provided.

Shift Pattern

Working 5 days over a 7 day period. This can sometimes include weekends.

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