Senior Quality & Enablement Lead – Customer Care

HeliosX Group is seeking a Senior Quality & Enablement Manager to oversee Learning & Development and Quality Assurance. You’ll lead the evolution of existing frameworks into scalable systems for improved agent performance and customer experience in a regulated HealthTech context.

This role requires a strong hands-on leader with experience in both L&D and QA, capable of partnering across teams to ensure quality and learning standards are maintained.

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