Summary
Being a Visitor Experience Officer for the National Trust involves connecting with guests, inspiring them, and ensuring they have the best experience at Sheffield Park.
Working 37.5 hours per week, Monday to Friday 9am‑5pm, with occasional weekend duties roughly one weekend per five weeks in line with the duty‑manager rota or event needs.
What you’ll be doing
As the Visitor Experience Officer you will provide excellent service, welcome visitors, inspire them to explore Sheffield Park, devise and run events and activities, create interpretive displays and other storytelling elements, encourage visitors to examine artworks and objects, supervise volunteers, support rotas, check presentation standards, and support web content.
You will also be on the duty‑management rota, acting as the main contact for staff, volunteers and customers during opening hours in case of emergency, enquiry or complaint.
Who we’re looking for
- Used to multiple deadlines and self‑management of workload.
- Strong organisational and planning skills with attention to detail.
- Good at communicating with all types of people.
- Hard‑working, committed team player.
- Comfortable with IT – Microsoft Office, web and social media.
- Experience producing interpretive materials, such as displays, exhibitions and marketing materials.
- Familiar with health and safety procedures.
The package
- Substantial pension scheme of up to 10% of basic salary.
- Free entry to National Trust places for you, a guest and your children under 18.
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme (roles meeting salary criteria).
- Perks at work discounts (gym memberships, shopping codes, cinema discounts).
- Holiday allowance up to 32 days based on length of service and holiday purchase scheme, subject to minimum criteria.
- Flexible working where possible.
- Employee assistance programme.
- Free parking at most Trust places.
Location
Sheffield Park, Uckfield, TN22 3QX.
Closing Date
5th July 2026
Requirements
Compliance. Eligibility to work in the UK.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to safe recruitment processes to attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions about your suitability for this vacancy, please contact the people service centre.
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