Service Engineer

Hybrid role (split between Cambridgeshire office, and travelling to visit customers)

£40-45k salary + bonus

A growing and innovative life sciences technology business is looking for a Service & Support Engineer to support customers across laboratory automation and sample management environments

This is a customer-facing field role focused on installation, troubleshooting, maintenance, and ongoing technical support of laboratory instrumentation and automated systems. You’ll work closely with laboratory teams to ensure smooth operation, high customer satisfaction, and successful system adoptio

Key Responsibilit

• iesInstall, maintain, and service laboratory automation equipment at customer si
• tesDiagnose and resolve technical issues both remotely and on-s
• iteDeliver customer training and technical guia
• nceSupport product demonstrations, upgrades, and preventative maintenance activit
• iesCollaborate with internal engineering and commercial teams to resolve complex iss
• uesBuild strong long-term customer relationships across research and clinical environme

nts Requirem

• entsExperience servicing or supporting laboratory equipment, automation systems, or scientific instrum
• entsStrong troubleshooting and customer-facing sk
• illsBackground in life sciences, engineering, robotics, lab automation, or related fi
• eldsComfortable with regular tr
• avelExcellent communication and problem-solving abi

lity Why A

• pply?Join a fast-growing business operating at the forefront of lab automation and sample manag
• ementHighly autonomous field-based role with strong customer intera
• ctionOpportunity to work with advanced technologies within cutting-edge laborat
• oriesCompetitive salary, company benefits, and career growth pote

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