2nd Line Support Manager: Lead 5 Team Leaders

Som3 in Wakefield is seeking a Technical Support Manager for their 2nd Line service desk. You will oversee the technical support team while ensuring performance and service delivery standards are met.

The ideal candidate has experience in managing teams within a Managed Service Provider environment and strong technical knowledge in 2nd Line support. This role requires 3 days a week in the office and a focus on driving team success and customer satisfaction.

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