Senior CRM Engineering Manager

Senior CRM Engineering Manager

£79,000 – £84,000 (plus benefits)

Grade: M2MP

Reports to: Head of Engineering

Contract: Permanent. Hours: Full time 35 hours per week. Visa sponsorship: You must be eligible to work in the UK. Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office).

Responsibilities

• Leading the CRM and Marketing Engineering function to deliver reliable, efficient and high-quality CRM and marketing platforms.
• Leading the CRM Engineering team to deliver the priorities defined by the Head of Product Portfolio and the CRM Product Manager.
• Ensuring the team meets organisational needs by driving fast, high‑quality development, maintaining reliable environments, and supporting DevOps practices.
• Ensuring CRM and Marketing platforms deliver an excellent user experience while maintaining data integrity. These platforms include:
  • Migrating from Siebel to Salesforce (go-live May 2026).
  • Marketing platforms currently include, but are not limited to: Adobe Campaign and Taxi for Email).
• Collaborating with the Head of Product Portfolio and the CRM and Marketing teams to deliver their priorities while ensuring strong governance, platform reliability, efficient delivery, and alignment with Engineering and Data strategies.
• Leading the team in transitioning from the legacy Siebel monolith to Salesforce and the future marketing platform, coaching them, maintaining morale, and developing the skills needed to ensure effective adoption of the new platforms.
• Collaborating with implementation partners to ensure the new platforms meet Cancer Research UK’s needs, involve the team throughout delivery, and ensure effective knowledge transfer to avoid long‑term dependency.
• Defining and delivering CRM and Marketing aspects of the Engineering Strategy. This will involve:
  • Optimising delivery by improving throughput and quality, embedding DevOps tools and practices, and applying Agile methods.
• Continuously improving CRM and Marketing platform availability, stability, and resilience by reducing technical debt, strengthening support processes, addressing recurring pain points, and ensuring the customer voice informs team priorities.

Line Management

• Line-managing and leading the CRM Engineering team (c.5 direct and c.3 indirect reports across Development, Environments and Support).
• Coaching the team to build the skills and capabilities needed for their career growth and transition from Siebel to Salesforce.
• Creating an inclusive and high-performing team culture that recognises success and retains talent within the team and wider function.
• Setting clear objectives and KPIs for the team, ensuring to recognise success and address under‑performance.

Qualifications & Experience

• Experienced engineering leader who has developed, managed, and motivated technical development and support teams in large, complex organisations.
• Significant experience transforming, modernising, and integrating CRM platforms in hybrid on‑premise and cloud/SaaS environments (ideally Siebel to Salesforce).
• Has a successful track record of managing and transforming the development and operation of enterprise‑grade platforms.
• Knowledge of engineering best practices, architecture, and DevOps culture, tools and processes, and their application to CRM platform engineering.
• Expert knowledge of engineering best practices with experience applying different development methodologies (such as Waterfall, Agile, Scrum, and Kanban, etc.).
• Proven experience delivering robust incident management, disaster recovery, and high‑availability platforms.
• Strong people management and coaching skills with experience driving change and leading and motivating teams in navigating ambiguity and responding to evolving business needs.
• Has successfully built credible and collaborative technical and non‑technical stakeholder relationships with the ability to explain complex technical issues, balance competing priorities, and influence technical decisions (including Marketing teams and senior leadership).
• Has some knowledge and experience of Marketing technologies and Adobe.

Benefits

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high‑quality tools. Our policies and processes enable you to improve your work‑life balance, take positive steps in your career and achieve your personal wellbeing goals.

Equal Opportunities

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

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