Head of Warehouse Operations | Greater Manchester | Retail | c. £80k
Location: Greater ManchesterType: Full-time, On-site
We are partnering with a scale‑up retail and distribution business looking for a Head of Warehouse Operations to oversee day‑to‑day operations. This is a hands‑on leadership role for someone who thrives in a high‑performance environment, enjoys building strong teams and takes pride in delivering operational excellence. You will lead from the front, drive accountability, and ensure the site consistently performs at a high standard managing a team of Front Line Managers.
Key Responsibilities
- Lead and develop site teams and frontline leaders
- Take ownership of daily operational performance
- Drive productivity, quality, and service levels
- Support workforce planning and resource forecasting
- Implement and improve operational processes and systems
- Maintain a culture of accountability, ownership, and continuous improvement
- Partner with senior stakeholders to deliver operational goals
- Support the rollout of new technology, automation and process improvements
About You
- Proven experience leading operations teams in a warehouse, fulfilment, distribution, or logistics environment
- Proven experience managing leaders and building high‑performing teams
- Strong analytical and problem‑solving skills with a data‑driven approach
- Comfortable working in a fast‑paced, metrics‑driven environment
- Highly organised with excellent attention to detail
- Strong communication skills and confidence working with senior stakeholders
- Demonstrated ability to manage performance and drive operational improvements
Desirable Experience
- Experience in a high-growth or scale‑up business
- Experience implementing process improvements or automation
- Familiarity with AI tools and technology‑enabled ways of working
What We Offer
- Salary c. £80k
- Professional development support
- Health and wellbeing benefits
- Equipment provided as required
- Opportunity to make a significant impact within a growing organisation
We’re looking for someone who combines high standards with strong people leadership and can help build an operation that scales successfully while maintaining an exceptional customer experience.
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