Key Responsibilities
- Analyze customer support data to identify trends, improve service quality, and inform training materials.
- Develop and deliver private lessons on Excel, data analysis techniques, and introductory data science concepts.
- Create engaging written content, tutorials, and resources for students and support staff.
- Collaborate with the support team to translate analytical insights into actionable improvements.
- Maintain and update lesson plans, ensuring alignment with current industry practices.
Requirements
- Proven experience in data analysis and strong proficiency in Excel.
- Basic knowledge of data science principles and ability to teach them to beginners.
- Excellent written communication skills for content creation.
- Customer‑centric mindset with experience in support or service roles.
- Self‑motivated, organized, and able to manage multiple teaching and analytical tasks.
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