People Operations Manager

The People Operations Manager will lead and optimise HR processes within the financial services industry, ensuring seamless operations and compliance. This role in London requires a strategic thinker with a strong understanding of HR management and operational excellence.

Client Details

This opportunity is with a well-established organisation in the financial services sector that has gone through a large transformation project. This is a new role that will support the people operations, managing a small team and reporting into the Rewards Manager.

Description

• Lead and manage end-to-end People Operations and payroll processes, ensuring accuracy, efficiency, and compliance.
• Oversee outsourced payroll (via SD Worx), acting as the internal subject matter expert and running payroll independently, escalating only complex or exceptional cases.
• Drive continuous improvement in HR operations, leveraging the HiBob HRIS to optimise processes and reporting.
• Ensure compliance with financial services regulatory requirements, including SMCR and associated HR administrative obligations.
• Monitor and interpret upcoming Employment Rights Act (ERA) changes and assess impacts on policies, processes, and employee experience.
• Lead, develop, and inspire a team of two direct reports, establishing a high-performing and collaborative function.
• Support the wider People Team and business stakeholders with insight, data, and operational excellence.
• Contribute to the ongoing evolution of the People function following recent organisational and systems transformation.

Profile

A successful People Operations Manager should have:

• Proven experience across both People Operations and payroll, with the ability to operate as a strong generalist.
• Hands‑on payroll knowledge, with the confidence to manage payroll processes end-to-end (outsourced model preferred, e.g. SD Worx).
• Prior experience within financial services is essential, including a strong understanding of SMCR and associated requirements.
• Awareness of upcoming Employment Rights Act (ERA) changes and their practical impact on HR operations.
• Has previous experience managing a small team.

Job Offer

• Permanent position with opportunities for growth and development.
• Comprehensive benefits package (details to be confirmed).
• Based in London, offering a vibrant and accessible location for work.
• Opportunity to be part of an exciting transformation.

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