Operation Lead (HR, Recruitment, BD, Billing)

Job Summary

The Operations Lead will drive operational excellence by overseeing the intersection of talent acquisition, client billing/invoicing, and day-to-day service delivery. This role ensures high-quality service delivery, accurate financial processing, and efficient recruitment scaling to meet company goals. The ideal candidate is a hands‑on leader who can improve processes, manage stakeholders, and lead a team in a fast‑paced environment.

Key Responsibilities

Operational Leadership & Strategy

• Day-to-Day Operations: Manage daily operations, implementing workflows to ensure efficiency and compliance with company standards.
• Process Improvement: Identify bottlenecks in current operations (recruitment or billing) and process enhancements.
• Performance Metrics: Establish KPIs to monitor operational health, including recruitment velocity and billing accuracy, using data to drive decisions.
• Incident Management: Handle operational incidents and escalations, facilitating root cause analysis and resolution.

Recruitment & Talent Operations

• Hiring Strategy: Lead recruitment efforts, focusing on high-volume hiring (e.g., servicing operations) and aligning hiring with capacity needs.
• Onboarding: Oversee the end-to-end recruitment process, from sourcing and screening to onboarding, ensuring a high-quality candidate experience.

Billing & Financial Operations

• Billing Management: Oversee the accuracy and timeliness of billing, invoicing, and accounts receivable, specifically managing high-volume transactions.
• Collections Support: Coordinate with finance to follow up on outstanding payments and resolve billing queries.
• Contract Management: Manage vendor or client contracts, ensuring service delivery aligns with contractual obligations.

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