Main duties of the job
Find out more about this role by reading the information below, then apply to be considered.
Join a team where your curiosity, initiative and people skills truly matter.
MSI is looking for a proactive and friendly IT Support Analyst to provide exceptional onsite and remote support to colleagues across the organisation. Based at our Head Office, you’ll be the first point of contact for technical issues, helping to keep our teams working smoothly and confidently.
What You’ll Be Doing
As part of the MSI UK IT Support team, reporting to the Service Centre Manager, you will:
- Deliver highquality customer and technical support for incidents and requests via our service portal, phone or face‑to‑face.
- Provide hands‑on support across multiple technologies, escalating where appropriate.
- Proactively identify issues before they impact staff, resolving problems early.
- Maintain and improve IT documentation, ensuring our knowledge base stays accurate and useful.
- Review and contribute to operational procedures and policies, aligning with best practice and organisational standards.
- Support IT asset management activities.
You’ll also collaborate closely with the wider Global Information Services team and in‑country IT teams, helping to strengthen our global support network.
About us
At MSI UK, our success rests on our dedicated team and client‑focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients’ reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients’ needs and experiences every step of the way.
We’re proud to be a disability‑confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely. xwzovoh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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