Commercial Platforms Associate Director
Location: New York, United States
Join the Fitch Solutions Commercial Team as a Commercial Platforms Associate Director. In this role you will partner with business stakeholders and technical teams to identify, analyze, and deliver improvements to our Salesforce platform. You will translate business needs into clear, actionable requirements, prioritize enhancement requests, and ensure solutions are designed and implemented to drive user adoption, data quality, and measurable business outcomes.
Key Responsibilities
- Intake and triage enhancement requests.
- Manage the intake process via Jira backlog.
- Clarify business value, scope, dependencies, and urgency; define acceptance criteria.
- Conduct discovery sessions, interviews, and workshops with business stakeholders.
- Document current-state and future-state process flows, user stories, and use cases.
- Propose Salesforce-native solutions before considering custom development.
- Perform testing and quality assurance.
- Lead change management and enablement, creating user guides, training materials, delivering demos and training sessions.
- Support go-live activities and post-release adoption monitoring.
- Governance and compliance: adhere to SDLC, change control, environment management, and security, privacy, and regulatory standards.
Required Qualifications
- 3–5+ years as a Business Analyst or Product Analyst, with at least 2+ years working directly on Salesforce enhancements.
- Hands‑on experience with Salesforce Sales Cloud and/or Service Cloud is a plus.
- Familiarity with end‑to‑end commercial workflows (lead creation → qualification → opportunity → closed won → renewal) with sales and marketing.
- Familiarity with Salesforce configuration concepts.
- Experience with Agile/Scrum, user story writing, acceptance criteria, and backlog management tools.
- Excellent communication, facilitation, and stakeholder management skills.
- Analytical mindset with strong problem‑solving and prioritization abilities.
What Would Make You Stand Out
- Business acumen and user empathy.
- Structured requirements gathering and documentation.
- Cross‑functional collaboration.
- Detail orientation with a focus on outcomes.
- Adaptability in a fast‑paced environment.
Benefits
- Hybrid work environment: 2–3 days a week in office.
- A culture of learning and mobility: leadership development and mentorship.
- Investing in your future: retirement planning, financial wellness, tuition reimbursement.
- Health & wellness: comprehensive healthcare offerings.
- Parenting policies: generous global parental leave plan.
- Community engagement: paid volunteer days.
Fitch is proud to be an Equal Opportunity and Affinitative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
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