You will work seamlessly with the Morning, Twilight and Night Delivery Managers to support the Area Manager to ensure that the Service from your Delivery Hub is best in class. You will manage a department which is Health, Safe and Legal at all times, maximising efficiency, availability and delivering great service to our customer.
Responsibilities
- Ensuring that all replenishment activity is managed accurately, including space checks, that direct deliveries are dealt with effectively and that booking in is done in a timely manner.
- Overseeing that all ISOS (In Stock Off Sale) items are thoroughly investigated.
- Colleagues are trained in milk and bread ordering to ensure that all orders can be met.
- Overseeing Stock Control functions so that they are completed accurately.
- Ensuring that credit issues are investigated and resolved in a timely manner.
- Customer Service standards being lived in the branch and that the Customer Service team aim to serve all customers quickly, professionally, accurately and without delay.
- Making sure that Click and Collect is managed effectively.
- Overseeing that all butchery tasks are managed in line with Booker “Be the Best At” policies, and that customer orders are accurate and ready on time.
- Ensuring that diary tasks are completed and recorded as necessary.
- Overseeing effective security checking.
- Supporting new colleagues during their induction.
- Ensuring that all colleagues maintain a clean, tidy and safe environment in which to work.
- Leading by example, role‑modeling the Booker Code of Business Conduct and Win Together Behaviours.
- Building and maintaining good working relationships internally, and externally.
- Compliance with company policies and procedures and mandatory training.
- Supporting a Health, Safe and Legal culture.
- Championing Diversity and Inclusion ensuring Everyone Is Welcome at Booker.
Qualifications
- Team management track record.
- Strong team player.
- Excellent communication skills.
- Excellent problem solving.
- Great understanding of customer needs.
- Experience within a Delivered Operation is preferred.
- Great coaching skills.
- A proven track record for holding people accountable and delivering great standards.
- The ability to spot and nurture talent.
- The ability to multi‑task, prioritise and delegate appropriately.
We can only accept candidates over the age of 18 if the role requires working before 6:15 a.m. or after 9:45 p.m. or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com.
Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco.
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