Relief House Manager

Relief House Manager

McCarthy Stone is seeking a Relief House Manager to cover ad‑hoc shifts at our estates around Barnet, North London. Flexible hours will be agreed with the Operations Manager and the role offers an hourly rate of £14.50 plus mileage reimbursement.

About the Role

As a Relief House Manager you will maintain the high‑quality service our residents expect. Your responsibilities will include:

• Welcoming new homeowners and helping them settle in
• Providing a friendly front‑of‑house service and assisting visitors
• Offering support, guidance, and communication between homeowners, families, and service partners
• Managing the estate, ensuring it is safe, secure, and well‑maintained
• Responding to emergencies with professionalism
• Facilitating social interactions and helping homeowners enjoy their retirement

Who You Are

The ideal candidate will have:

• Excellent communication skills and a “can‑do” attitude
• Extensive experience in a customer service role
• A professional approach with high standards
• Flexibility and reliability for out‑of‑hours calls
• Resilience and effective problem‑solving skills
• Basic health and safety awareness (preferred)
• Good computer literacy, including Microsoft Word and Outlook
• First aid qualifications (preferred)

Why Work with McCarthy Stone

Recognised as a great place to work, this role is a chance to make a positive impact on the lives of older people. We celebrate diversity and welcome applications from all backgrounds.

Benefits

• 24 days annual leave
• Pension plan
• Life assurance
• Employee assistance helpline
• Health screening
• Eyecare voucher scheme
• Long service award
• Group personal pension
• Medical screening
• Comprehensive induction and training
• Excellent career progression opportunities
• Chance to work in stunning surroundings

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