Hybrid Customer Care & Experience Advocate

Northern is looking for a Customer Relations Advisor to enhance customer experiences. This role involves responding to customer inquiries and issues via phone and email, ensuring every customer feels heard and supported.

Successful candidates will demonstrate empathy, communication skills, and attention to detail. The position offers a hybrid working environment and consists of varied tasks from processing refunds to assisting travelers with disabilities.

Generous benefits include unlimited free travel for you and your family on Northern services, a pension scheme, and tailored training opportunities.

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