Lead HR services at scale – and shape how people operations really work.
Based in Northampton with hybrid working, the Director of People Services plays a critical role at the centre of our organisation, leading the strategy, governance and delivery of HR services for around 60,000 employees across the UK & Ireland.
Operating in a fast paced third party logistics environment, this role blends strategic leadership with strong operational discipline – owning shared services, HR systems, compliance, immigration, payroll interfaces and vendors – to deliver efficient, employee centric and fully compliant HR services.
Working in close partnership with HR leadership, Finance, Legal and Technology, you’ll drive measurable improvements in employee experience, service excellence and operational effectiveness while supporting the organisation’s wider logistics strategy.
Pay, benefits and more:
We’re looking to offer a competitive salary and 25 days annual leave (plus bank holidays). Your benefits package includes a company car or car allowance, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
- Leadership & Governance – Senior leader of People Services, Compliance, Systems and Change teams, owning the HR Operations budget and delivering scalable, high impact services at pace
- People Services Strategy – Define and evolve the end to end People Services model, driving consistent, efficient and employee centric delivery across the full employee lifecycle
- Compliance & Risk – Own UK HR governance, employment law, SOX audits, ER risk and UKVI sponsorship, translating regulation into robust, data led operations
- Senior Stakeholder Partnership – Influence senior HR, Finance, Legal, Technology and global partners, turning HR operational insight into clear business decisions
- Integration, Change & Capability – Lead HR integration through acquisition and change, simplifying processes and building high performing, accountable HR operations teams
What you need to succeed at GXO:
- Senior HR Operations Leader – Proven leader of HR Operations or Shared Services in large, complex organisations (25,000+), driving performance across high volume teams
- Compliance & Risk Expert – Deep knowledge of HR governance, employment law and SOX controls, operating with rigour, integrity and risk discipline
- Executive Influencer – Trusted partner to senior leaders, influencing outcomes across functions with clarity, credibility and commercial insight
- Operational & Systems Savvy – Experience in logistics or operational environments, with exposure to global HR operations and HRIS platforms such as Workday, SAP or Oracle
- Qualified, Hands On Strategist – Degree qualified (CIPD Level 7 / SHRM SCP preferred), combining strategic thinking with operational grip, a customer first mindset and continuous improvement focus
Equity and inclusion
GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We are an Armed Forces friendly organization and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO’s candidate privacy statement here.
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