FM Helpdesk and Compliance Operator

Better places, thriving communities. Join Mitie – the future of high performing places. ROLE: FM Helpdesk & Compliance OperatorHOURS: 8:00am – 5:00pm ONSITELOCATION: HMP Millsike – YorkSALARY: £26, – £27, At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re seeking a first line helpdesk support to serve as the primary point of contact for various facilities management requirements and administrative tasks.HMP Millsike will be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. Above all, we will ensure our approach offers a deep sense of safety/respect, through a supportive, uplifting environment, that helps prisoners to see their potential and that unlocks a brighter future for all. Role Responsibilities: Liaising with team members to ensure the best resolution, handling incoming calls, and allocating work based on pre-agreed priorities. Ensure all reported jobs are processed in a timely manner.Monitoring the completion of Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance.Logging and processing job quotes, maintaining full auditable trails for invoices, timesheets, material orders, and goods received notes.Checking and maintaining the FM Helpdesk Inbox, scheduling reactive and help desk call-outs, and opening and closing jobs are also part of your duties.General administration support, daily chasing and liaison, raising corrective maintenance tasks following PPM completed tasks. What we are looking for: IT skills, including Microsoft Excel, Word, and Outlook, with some experience in updating systems,Administrative experience,A good team player, supportive and organised, Happy to work in a fast paced environment, There’s a place for you at Mitie, join us today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at ….