Internal Sales / Telesales Executive

Hours: Monday – Friday, 37.5 hours (flexitime)

Before applying for this role, please read the following information about this opportunity found below.

Holiday: 22 days + bank holidays + Christmas shutdown (33.5 days total)

About the Role

We’re looking for a Telesales Executive to join the LS Fire Group team at our Elland site. This is a key role focused on driving sales for LS Fire Group through proactive outbound calling, inbound enquiry handling, and structured follow‑up activity.

What You’ll Be Doing

• Making proactive outbound calls cold and warm against targeted lead lists, segmented by sector and territory.
• Following up lapsed quotes and aged pipeline opportunities using CRM data.
• Setting appointments for field‑based Business Development Managers where face‑to‑face engagement is required.
• Running re‑engagement campaigns for dormant accounts.
• Handling inbound sales calls and web enquiries professionally.
• Capturing customer requirements and site details accurately into Dynamics 365.
• Producing quotations or handing off to the appropriate team for specialist pricing.
• Keeping CRM records up to date with clear next actions and dates.
• Contributing to weekly pipeline and conversion reporting.
• Building relationships with key accounts and identifying cross‑sell opportunities across LS Fire Group services, including fire protection, extinguisher supply, passive fire, and alarm systems.

What We’re Looking For

• Excellent communication skills, both verbal and written.
• At least 12 months’ experience in a telesales or inside sales role.
• Experience in sales, customer service, or telemarketing.
• Experience working within a multi‑site business.
• Confident and professional telephone manner.
• Comfortable using CRM systems and keeping data accurate.
• Able to follow structured sales processes and work to targets.
• Strong organisational skills and attention to detail.
• Self‑motivated, resilient, and positive under pressure.
• Experience in fire protection, facilities management, or compliance‑driven sectors.
• Familiarity with Microsoft Dynamics 365.
• Experience working across multiple product or service lines. xwzovoh
• Understanding of B2B sales cycles and engaging with decision‑makers.

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