Warehouse Operations Manager (Planning, Stock & Quality)

Overview

Reporting directly to the Head of Operations, you will be responsible for leading our Training, Planning, Data & Admin, Stock & Space, Quality and Retail & Partnerships functions and will be a key member of our WH Leadership Team.

You will be a confident operational leader who can role‑model our values and behaviours while driving a culture of performance, accountability and continuous improvement across the warehouse.

What You Will Do

• Lead and develop multi-functional teams, driving high performance, accountability and a continuous improvement mindset
• Create a strong learning culture through coaching, training needs analysis and structured development plans
• Own resource planning and workforce optimisation, supporting budgeting and improving planning tools
• Oversee stock control, intake planning and space utilisation, ensuring accuracy and operational efficiency
• Take responsibility for packaging, consumables and overall stock integrity
• Lead Quality and Retail processes, ensuring KPIs and SLAs are consistently met while driving process improvements
• Build strong cross-functional relationships with Garment Technology and Merchandising, embedding best practice
• Oversee warehouse administration, ensuring accurate reporting of hours, productivity and bonus calculations
• Administer the WH Weekly Group Incentive Scheme and support BSI audit requirements
• Leverage Warehouse Management Systems and operational data to drive insight, reporting improvements and KPI clarity
• Contribute to the wider WH Operations leadership team and support broader strategic initiatives

What We Are Looking For

• Strong experience within a warehouse operations environment, leading multi-functional teams and driving performance
• Proven track record of delivering operational improvement and managing change effectively
• Deep understanding of warehouse processes, stock control and continuous improvement principles
• Experience working with warehouse systems and quality standards, including ISO9000
• Strong use of Microsoft Office, particularly Excel
• Stakeholder management experience

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