Trading since 1989, e.surv Chartered Surveyors is the UK’s number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
We are part of the LSL Property Services Group PLC which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.
Applications Analyst
The role is to provide testing, configuration and support for e.surv’s business applications. It will include support of system issues; designing and implementing solutions with our business applications (workflows, app config); and completing testing for software releases across the applications estate. This is a hybrid role.
Main Accountabilities
- Technical lead for key business applications (go‑to person for the business and day‑to‑day contact with suppliers)
- Design new solutions, and apply configuration to e.surv applications to meet the requirements of stakeholders
- Assist lenders in testing solutions that integrate with e.surv applications
- Support business applications in use at e.surv (Quest, SurveyHub, SurveyBooker, Sunrise etc.), troubleshooting and liaising with suppliers to identify workarounds to issues and ultimately resolutions
- Accountability for the testing specific applications in use at e.surv (Quest, SurveyHub etc.), creating and executing test plans
- Shared responsibility for operating the change management process, including ensuring stakeholders are following the correct process at all times
- Adhere to the request for change process for all application/workflow changes
- Ensure the support ticketing system is kept up to date at all times
- Highlight to the line manager any concerns regarding conflicting duties or areas of responsibility
- Operate within the processes, policies and standards of e.Surv information security management system, aligned to ISO27001
- Adhere to all policies and operating procedures of the IT department
- Be an active member of the team
Knowledge and Expertise
Essential
- Strong analytical and problem‑solving skills
- Excellent communication and teamwork abilities
- Attention to detail and a proactive attitude
- Working understanding of change management processes
Desirable
- Extensive experience in supporting or being a power user of critical business applications in a similar role
- Experience in supporting or being a power user of integrated business applications
- Demonstrable knowledge of creating and/or executing test plans
- Experience designing solutions and configuring applications to meet stakeholder requirements
Qualifications
- ITIL v2 or v3 Foundation (desirable)
- Good level of standard numeracy and literacy
- Knowledge of software development processes (desirable)
Equal Opportunity
e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.
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