Customer Experience Advisor | S1 | Retail Banking | Leighton Buzzard Branch

Customer Experience Advisor – Leighton Buzzard Branch

Position: 12‑month fixed term contractHours: 35 hours per week, Monday‑Saturday rota, 8:00‑18:00Location: Leighton Buzzard Branch

Responsibilities

• Act as the first point of contact for customers in branch or over the phone
• Assist with day‑to‑day transactions, queries and servicing
• Answer customer calls into the contact centre
• Build relationships and find solutions for customers
• Develop knowledge of services and products to help customers
• Identify new ways to improve the customer experience

Qualifications

• Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required)
• Effective communication skills to understand customer needs (Required)
• Desire to go above‑and‑beyond for customers (Preferred)
• Effective team working skills with a flexible, can‑do approach (Preferred)
• Openness to a broad range of activities, even outside of standard expectations (Preferred)
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)

Benefits

• Starting salary of £25,000 plus a £500 annual cash allowance
• 25 days holiday plus bank holidays; increases to 26 days after 5 years of service, with option to purchase up to 5 additional contractual days per year
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• Pension: 8% of salary contributed automatically; up to 12.5% if you contribute, with option for cash payout
• Protection for you and your family, including company‑funded death‑in‑service benefit and income protection insurance; discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success through saving or investing in share plans
• Access to staff product discounts and deals across Santander products and services
• Competitive rewards reflecting the real impact you make and the value you bring
• Well‑being support beyond work, including access to apps, discounted gym and fitness, weekly online classes, flexible healthcare and mental health support
• Support for every life stage – menopause, pregnancy, parenthood, etc. with enhanced family leave, childcare options and tailored wellbeing support
• Opportunities to give back through volunteering in the communities we serve
• Global growth opportunities to shape your career, learn new skills and explore possibilities across our international network

Local Compliance

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating an accessible, fair and welcoming recruitment experience for all candidates.

Right to work in the UK

• All candidates must have the right to work in the UK to commence employment with Santander.

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