Customer Relations Advisor (12 Month Fixed Term Contract)

Customer Relations Advisor page is loaded## Customer Relations Advisorlocations: Leeds, United Kingdomtime type: Full timeposted on: Publicado hoyjob requisition id: 19039278**What We’ll Bring:**We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity, and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government, and insurance.**What You’ll Bring:**We’re looking for a Customer Relations Advisor to join our Consumer Relations team here at TransUnion.In this fast-paced role, you will work with our wider Customer Relations & Consumer services team to deal with consumer complaints relating to their credit report.So whether you are currently working within Complaints, Redress or Customer Services this exciting role will offer a host of development opportunities as part of a global team.**Day to day you will:*** Proactively managing a caseload of consumer complaints, you’ll work with all the relevant internal and external customers to bring the complaint to a mutually agreeable close* Escalate complaints when needed* Support with compiling information for consumer Data Subject Access Requests (DSAR)* Ensure quality assurance and accurate MI reporting* Reviewing any ‘potential complaints’ cataloged in the system by Customer Services. The flagged cases will need to be manually review by a complaints expert to ascertain if they need to be worked as a complaint or placed back into the customer services work queues.* Working closely with the customer relations team as one day per week you’ll be on the front line dealing with queries as they come in from consumers and clients.**Essential Skills & Experience:*** Prior experience obtained within a complaints, redress or customer services function either on the phone, web chat or via email* Great communication skills with the ability to empathise with the consumer and guide the conversation* An ability to manage multiple cases effectively, you’ll be able to plan and prioritise your day and adapt to sudden changes easily.**Desirable Skills & Experience:*** Any experience of dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service would be great to see, however full training will be given.**TransUnion – a place to grow:**We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.**Impact You’ll Make:**At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:* 26 days’ annual leave + bank holidays (increasing with service)* Global paid wellness days off + a bonus day off to celebrate your birthday* A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan* Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools* Access to our diversity forums and communities so you can get involved in causes close to your heart**Working Pattern**Our work style for this position is ‘hybrid’, which involves spending 40% of your working week at one of our office sites so you’ll need to live within a sensible commutable distance from our office. We’re happy to talk flexible working.**Interview & Hiring Process**Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.**Reasonable Adjustments**If you require any reasonable adjustments to attend an interview with us please make us aware of this on your application.**#LI-Hybrid**This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion Job TitleAnalyst, Consumer Operations Support#J-18808-Ljbffr…