Quality Assurance Specialist

Company: Bush & Co
Apply for the Quality Assurance Specialist
Location: Daventry
Job Description:

A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life-changing injuries and supporting the legal and insurance industry to care for clients.

Working with Bush & Co you can expect to work with like-minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think that’s pretty special.

As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.

At Bush & Co, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.

THE PURPOSE OF THE ROLE

To undertake quality assurance of medico-legal quantum and liability reports & related documents associated with the expert witness claim cycle.

WHAT YOU WILL BE DOING

  • To proof read highly complex reports and provide feedback to the Associates to ensure quality and robustness of the final product.
  • To offer professional guidance to Associate Expert Witnesses with regards to the instructions and the legal process associated.
  • To ensure all QA processes effectively support the delivery of services to the Company’s clients and customers.
  • To work with and to assist Associate Expert Witnesses to meet deadlines and service level agreements.
  • To provide clinical and/or legal-focused support to Associate Expert Witness and other stakeholders as required.
  • To provide support and input into weekly case clinics with the Associate Expert Witnesses, as identified by the Head of Expert Witness.
  • To provide support to Bush & Co Reports Team, as identified by the Head of Business Operations.

SKILLS AND EXPERIENCE REQUIRED

  • Background in Civil Law. Preferably within the Clinical Negligence and/or Personal Injury sector.
  • Or a background in healthcare. Preferably with some experience of care package provision and individuals with long-term health needs.
  • Ability to understand and calculate costs associated with care/therapy provision as recommended within Associate Expert Witness reports.
  • Strong attention to detail and ability to focus.
  • Ability to handle high volume of work and react to frequently changing time scales.
  • Ability to identify the medico-legal aspects of the claim cycle.
  • Ability to work alongside and with other departments to meet customer needs.
  • IT skills – Outlook, Word, Excel.
  • Organisational skills.

PERSONAL ATTRIBUTES

  • Rigorous, evidence-based professional, keen attention to detail.
  • Hardworking.
  • Driven to deliver outstanding customer service.
  • Approachable, supportive & helpful.
  • Unified working across internal departments to deliver the service; curious to find new ways to support stakeholders.
  • Passionate to keep our injured clients at the centre of everything we do.
  • Knowledgeable.
  • Confident communicator orally & in writing.
  • Integrity.
  • Resilient.

You can find out more about us at www.bushco.co.uk

Please note occasional travel will be required to the Daventry office.

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Posted: April 17th, 2026