Wellbeing Manager

Opportunity to grow and develop mental health services, alongside a hybrid working model (3 days office-based across East London and 2 days from home). Full-time role with evenings and weekends as part of an on-call rota.

Key Responsibilities

• Build and manage referral partner relationships (Local Authorities, NHS, stakeholders)
• Lead and support a small team (1-1s, training, rota planning, performance)
• Oversee service performance, reporting, and data quality
• Improve systems, processes, and staff accountability

Services

Crisis Prevention (Out of Hours)

• Supports individuals in low-level mental health crisis
• Focus on de‑escalation to reduce A&E attendance
• Delivered by part‑time and sessional staff across community venues

Mental Health Recovery

• Supports individuals with long‑term mental health needs
• Around 80 service users in a group‑based model
• Focus on progression (volunteering, CVs, independence)
• 3‑monthly reviews

Out of Hours

• On‑call evenings and weekends (very light touch) – 3 weekends on which is low volume, supporting staff if required
• Monthly quality visit (approx. 9 hours) but time off in lieu provided

Requirements

• Proven management experience (essential)
• Background in mental health or community services
• Strong leadership and stakeholder management skills

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