Locality Lead Integrated Neighbourhood Teams BSW

Band 8a – Integrated Neighbourhood Team (INT) Service Manager

We are seeking a dynamic and experienced leader to oversee the delivery of high-quality, person‑centred INT services across multiple sites and localities. This part‑time role (30 hours per week) involves strategic operational management, financial oversight, workforce development, and stakeholder engagement. The successful candidate will support transformation, maintain quality standards, and ensure performance targets are met while championing an inclusive and collaborative culture to improve outcomes for patients, communities, and service users.

Responsibilities

• Provide visible, compassionate, and effective leadership to multidisciplinary teams.
• Oversee day‑to‑day operations and forward planning to ensure efficient, safe delivery in line with strategic priorities.
• Drive continuous service improvement and innovation based on data, feedback, and evolving needs.
• Develop and lead implementation of change initiatives, ensuring services remain responsive and sustainable.
• Act as a key point of contact for escalation and decision‑making in complex operational matters.
• Review incidents to drive learning and change.

Qualifications

Essential

• Proven experience in operational leadership within a complex, multi‑disciplinary environment.
• Strong financial and performance management skills.
• Excellent interpersonal, communication, and stakeholder management capabilities.
• Experience managing change and service improvement programmes.
• Ability to work across boundaries and develop integrated service models.
• UK driving licence and access to a roadworthy vehicle.
• Minimum degree level education or equivalent experience.
• Recent managerial experience within community services.
• Recent experience in health or social care management/leadership setting.
• Self‑motivated with ability to work autonomously with minimal supervision.
• Evidence of ongoing development and education.
• Evidence of excellent leadership qualities and leading teams of professional, clinical and non‑clinical staff.
• Experience implementing change across teams (policy, procedure, strategy) in clinical and non‑clinical environments.
• Experience writing complex reports and analysing data for a range of audiences.
• Ability to analyse complex information and support decision‑making and strategy, including resourcing.
• Ability to use IT software as part of day‑to‑day work.
• Experience of performance management.
• Experience of customer engagement and managing complaints.
• Enthusiasm for the area of work.
• Ability to motivate own team and teams outside area of responsibility, influence thinking and be a team player.
• Ability to identify gaps in process and support teams in delivering solutions.
• Proven track record of delivering governance structures to provide safe and effective patient care.
• Ability to engage and network with internal and external stakeholders.
• Ability to participate in a 24‑hour rota for on‑call tactical manager, demonstrating flexibility to adapt to change on short notice and meet service demands.

Desirable

• Experience providing evidence and assurance for CQC.
• Familiarity with systems thinking, service design or quality improvement methodologies.
• Evidence of inspiring a shared purpose and delivering a vision to a successful conclusion.
• Experience undertaking clinical and colleague investigations.
• Business development experience.
• Demonstrable knowledge of community health social care processes as well as ambulatory care and case management.
• Evidence of leadership/management training.
• Masters level qualification or equivalent, or working towards.
• Evidence of continuing professional development.
• V300 prescriber.
• Advanced Clinical Assessment Skills.

General Requirements

• Required to be flexible across 7 days and potentially outside core hours.
• Perform weekly clinical practice/shadow sessions to maintain professional skills and contribute to training of staff.
• Travel across the region and sometimes elsewhere in the UK.
• Represent HCRG Care Group as delegated and attend meetings with commissioners or other agencies.
• Commitment to promoting diversity, equity, and inclusion within services and teams.

Benefits

• Band 8A AfC salary with NHS pension and full Agenda for Change terms and conditions.
• Membership of My Reward Hub, providing discounts on everyday purchases, cashback and voucher offers.
• Access to wages as they are earned to help cover life’s emergencies and avoid overdraft fees or high interest rates.
• Online and face‑to‑face support with mental and physical wellbeing.
• Access to eLearning, bespoke career pathways and opportunities for continued professional development.
• An open, just culture encouraging the implementation of ideas to deliver our purpose.
• Commitment to the highest clinical and quality standards, evidenced by main services rating “good” or “outstanding” by the Care Quality Commission.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people. We’re a Disability Confident company, working to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

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