Front of House Co-ordinator

Job Responsibilities

• Support the Customer Service Supervisor to ensure customers’ needs are exceeded at all times.




• Deal with customers on reception, settle invoices at pay points, provide fast efficient service at checkouts and collaborate with other store team members across departments.




• Ensure that all due diligence relating to customer accounts is accurate, up to date and well maintained.




• Create an environment that delivers fast and efficient service, showing passion for customer satisfaction.




• Take ownership of the customer service operation in the absence of the Customer Service Supervisor.




• Lead from the front, prioritising workload and demonstrating strong organisational skills.




• Communicate effectively with valued customers and other areas of the store operation.




• Show energy and drive to deliver fast and efficient service.




• Apply a keen eye for detail in various administrative duties.

EEO Statement

Booker is a Disability Confident employer and is committed to providing a fully inclusive and accessible recruitment process.

Eligibility

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

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