Overview
Experience the power of a game-changing career. Do you have a passion for fashion and retail, paired with a love for online shopping? Concentrix is on the lookout for enthusiastic individuals to become part of our Primark team as Customer Support Advisors.
Pay – £12.75 per hour. Location – Hybrid role with 2 days in our Belfast office and 3 days from home. Address – 49 East Bridge Street, Belfast BT1 3NR. Employment type – Full time permanent position, contracted to 40 hours paid production on a rotational shift pattern between 8am–12am, Monday to Sunday (20% pay uplift from 10pm–12am).
In this role, you’ll engage with customers via social media and email in English and Italian, handling a range of inquiries such as missing orders, payment issues, product availability, and order changes or cancellations. We are looking for someone who can maintain a friendly and cheerful demeanor, while also being empathetic, patient, and professional.
Responsibilities
- Engage with customers via social media and email in English and Italian.
- Handle inquiries related to missing orders, payment issues, product availability, and order changes or cancellations.
- Maintain a friendly, empathetic, patient, and professional demeanor in all interactions.
Qualifications & Requirements
- Excellent English & Italian verbal and written skills.
- Social media or content moderation experience (desired).
- Minimum of 6 months customer service experience (mandatory).
- Fully flexible between 8am and 12am (Midnight) – Monday to Sunday.
- Minimum broadband speed of 10Mbps and a private/distraction-free location when working from home.
Benefits
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program – a range of support and resources, accessed free.
- PureGym Discount & 0% joining fee.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
- Pension Scheme.
- Perks at Work – employee savings scheme.
Additional Information
- Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
- Eligibility to work: In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
- Concentrix is an equal opportunity employer.
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