Controller (Bank)

We have a fantastic opportunity for a Controller to join our team based in Sheffield on a bank (0 hour) contract.

Benefits

• £12.46 per hour
• The flexibility of a bank (0 hour) position – work when suits you to support the needs of the business
• Full training provided

Main Duties

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub‑contractor, taxi and volunteers are informed where applicable.
• The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
• Receive requests for patient transport and queries regarding ambulance journeys in an accurate, effective and polite manner, ensuring compliance with relevant service procedures and standing orders.
• Undertake general clerical duties including checking booking lists, data input, completing ad‑hoc forms/invoices as necessary.
• Maintain and enhance the performance and quality of service offered to patients and customers.
• Deal promptly, professionally and efficiently with all telephone calls received, taking appropriate action on own initiative where required. Liaison with other agencies such as GP’s, Nursing Homes, Hospital Clinics and Wards.
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.

Successful Candidates Will Have

• Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
• The ability to work on your own initiative and problem solve.
• Good organisational skills.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

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