This role is focused on delivery across London and requires regular in-person work with community partners,retailersand stakeholders. Candidates will need to be able to travelfrequentlyand efficiently across London to meet the requirements of the role. Weanticipatethis will be most practical for candidates based within Greater London.
Main Purpose of the Role
We areseekinga dedicated, delivery-driven Project Support Officer to join ourteam, with a specific focus on hands-on, community-basedproject coordination. The Project Support Officer will play a key role in supporting,developingand deliveringour Rose Voucher Programmes directly within local communities across London.
Working directly toARC’sOperationsProject Manager,theProjectSupport Officerwillbe responsible forsupportingprojects through engagement with our local delivery partners. This will include working closely withearly years settingsand communityorganisationsto support project delivery.The post holder will alsobe responsible forthe development and maintenance of local retailer relationships,including engaging with Market Management Teams, supporting individual traders and retailers who are members of the scheme, and helping toidentifynew retail opportunitiesasrequired.
The post holder must be comfortable working collaboratively with a wide range of partners,stakeholdersand diverse communities, and shouldpossessstrong communicationand relationship management skills.Anorganisedapproach to work and keen attention to detail will be essential to help support the charity’s activities over the coming years.
Job responsibilities
Project Support– activelyassistwith the development,deliveryand implementation of Rose Vouchers Programmes across London, working directly within local communities
Problem solving – inclose collaboration with the Operations Projects Manager, investigate and resolve avaried range of issuesin an efficient and constructive way, tosupport projects to succeedin ways that suit the needs of our varied communities.
Engage with local partners – build andmaintainstrong working relationships with partners and stakeholders at the community level to ensure sustained involvement and support. This includes community organisations, local retailers, and local authority and public health staff.
Ensureproject targets are met but not exceeded (e.g. numbers of families actively supported by Rose Vouchers in each area) to balancestrong deliverywithworkingwithinbudgets
Support local projects to host and coordinateregular steering group meetings
Work with the Impact & Evaluation Manager to embed processes and procedures for data management and evaluation of project impact
Coordinate and deliver training for local project partners on how to deliver,monitorand manage the project locally and provide with required resources
Support project partners in accessing and successfully using the charity’s digital project systems, including troubleshooting common issues.
Support the distribution of monthly project data to funders and project partners
Support the development and administration of project toolkits for delivery partners
Workwithlocal partners and local authority teams tosupport theidentification ofpotential new retailers
Recruit and train new retailers and providethemwith required resources and on-going support
Further responsibilities relevant to &commensuratewith the role of Project Support Officer
Person Specification
Knowledge and skills (essential):
Project coordination skillsand / or an organised and methodical approach to workand attention to detail
Experience working within diverse communities
Good communicationskills – written & oral – with the ability to communicate with diverse audiences
Practical IT skills and ability to learn new systems–MS Outlook, Excel, Word, and bespoke charity project management and reporting systems.
Experience working with groups who may have time constraints or specific communication needs, such as families with young children,or individuals for whom English is a second language
Relevant experience within thecommunity, health, or social supportsector or with transferable skills
A commitment to the vision, mission, and values of Alexandra Rose Charity in its efforts to create a moreequitable food system
Knowledge and skills (desirable):
Knowledge (or interest in developing knowledge) of food & health issues in particular how inequality affects access to a healthy diet
Background in public health, social care, or nutrition.
Knowledge of food sector nationally especially from work with other third sector organisations and campaigns
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