Overview
Working hours: This role is available on a part-time, job-share or full-time basis. Location: Swindon/Hybrid – You will be expected to work from our Swindon office once or twice a week. Closing date for applications: 30th April 2026.
The opportunity: Ready for your next career move? Join us as a Distribution Governance and Quality Consultant in UK Life Protection. You’ll shape how we work with distribution partners, drive strong customer outcomes and protect Zurich’s commercial interests.
In this hands-on role, you’ll strengthen intermediary risk management across commission, clawback, debt and misrepresentation, using our governance frameworks to guide complex internal and external relationships. You’ll collaborate with teams across Fraud, Risk, Compliance, Finance and Operations to uphold best practice and meet all regulatory standards.
We’re looking for someone confident in making clear, risk-based decisions and communicating them openly. Your expertise will help build trust, uphold high standards and deliver great results for customers, partners and Zurich.
Flexibility note: Many employees work flexibly in various ways, including part-time, flexible hours, job share, some remote work, or compressed hours. Please discuss flexibility at interview.
What will you be doing?
As part of the Retail Distribution and Governance Team, you’ll strengthen governance and control within Retail Protection. You’ll ensure that the risk management framework and control standards are embedded in day‑to‑day practices. Key responsibilities include:
- Analyze large and sensitive data sets to make risk‑based decisions.
- Design, implement and manage Governance and DQM controls, addressing gaps and strengthening control effectiveness.
- Embed customer‑focused governance and DQM processes by partnering with distribution teams.
- Develop, review and maintain Governance and DQM policies aligned to regulatory and organisational standards.
- Promote a strong control culture through education, guidance and stakeholder engagement.
- Monitor Governance KPIs, produce reporting and recommend targeted risk‑mitigation actions.
- Collaborate with key distribution partners to improve business quality and address behavioural issues.
- Identify opportunities for continuous improvement by staying informed on industry best practice, emerging risks and regulatory change.
- Act as a trusted advisor to Distribution, Risk, Compliance, Fraud and Operations to influence a proactive risk management approach.
What are we looking for?
We’re looking for someone who thrives in a fast‑paced environment and can analyse information from multiple sources to make strong, risk‑based decisions. You’ll work with data from Zurich systems, open‑source media, and external partners—including distributors, product providers and industry forums. If you’re motivated by improving customer outcomes while protecting Zurich’s profitability through effective commission exposure management, this role is for you.
You should bring solid knowledge of risk management, compliance, governance and UK financial regulation, along with strong analytical skills. Proficiency in Excel, PowerPoint, SharePoint and Power BI is essential.
We value individuals who are:
- Customer Outcome focused
- Commercially aware
- Organised and adaptable, with excellent skills to handle competing priorities
- Detail-oriented with a control mindset and analytical capabilities
- Confident communicators, able to present insights clearly to senior internal and external stakeholders
- Skilled at building relationships, influencing others, and driving continuous improvement
- Comfortable working independently or as part of virtual teams, with a proactive, positive attitude toward process efficiency
If you thrive in a dynamic environment and are passionate about enhancing processes, we’d love to hear from you!
Reasonable adjustments: We welcome discussions about any reasonable adjustments or practical support needed during the application process.
What will you get in return?
Zurich offers a wide range of employee benefits so our people can choose what fits them. Benefits include a 12% defined non-contributory pension, annual company bonus, private medical insurance, and the option to buy up to 20 additional days of holiday (or sell some of your holiday).
For more information about our benefits, please refer to the Employee benefits page: Employee benefits | Working at Zurich Insurance UK
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