Store Manager, Tommy Hilfiger – London Liverpool Street
Our stores are the life and soul of our business. They act as our main touch points with our ever‑evolving consumer base. As the retail landscape evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. Our locations are paramount, and the first‑class experience must be a given with in‑store standards that never fall below expectation.
Responsibilities
- Partnering with the store management team to build on business opportunities and achieve company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
- Identifying opportunities and collaborating with others to grow the business or improve performance.
- Consistently fostering a positive store experience by treating all customers and staff members fairly and consistently.
- Ensuring “door‑to‑floor” best practices and visual merchandising directives for the sales floor and back‑room are being executed; continually reviewing standards to ensure clear and consistent execution.
- Communicating regularly with the buying team to ensure correct stock levels and demographically appropriate stock is available.
- Analyzing store‑level reports and creating action plans to improve results.
- Communicating with staff daily on individual sales goals, KPIs, store results, product sales and other information to help them provide unparalleled service and achieve goals.
- Managing manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
- Providing training and coaching for employees (daily, weekly and monthly) and ensuring it is appropriately documented.
- Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
- Making commitments and decisions on available information even under stressful and changing conditions.
- Setting challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
- Coordinating appropriate action plans while considering consequences and budget decisions.
- Conveying clear ideas and goals, managing the implementation of those ideas, and managing measurable and achievable results.
- Creating energy and excitement around shared goals and values.
About You
- Minimum 6 years of progressive retail experience.
- At least 2 years of store management experience in the service or retail industry.
- Extensive experience connecting to consumers in a brand retailer.
- Previous retail operations, budgeting, planning and sales experience.
- Previous people management experience and the ability to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to cultivate belonging.
- Collaborative mindset, win‑oriented and recognizes and celebrates others’ contributions.
- Courageous in giving feedback that promotes positive behavioural change.
- Adaptable to fast pace and continuous change.
- Energetic and inspiring trust with a clear presence on the shop floor.
Equal Opportunity Statement
PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
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