Defra’s Digital, Data and Technology Services (DDTS) manages one of the government’s largest and most complex digital supplier portfolios. We are looking for an experienced P2P (Purchase 2 Pay) Operations Manager (SEO) to lead the day‑to‑day P2P team delivery of billing governance, financial assurance and cost‑model management across more than 30 contracts.
This is a key role within the P2P team, responsible for leading accurate supplier billing, robust financial controls, and effective management of contractual headroom across a portfolio exceeding £500m annual spend. You will line‑manage a team of P2P specialists, act as the escalation point for billing issues, and work closely with Supplier Managers, SSRMs, Programme Leads and strategic suppliers.
If you thrive in a fast‑paced environment, enjoy working with varied stakeholders and want to help strengthen financial governance across a strategic portfolio, we’d love to hear from you.
Responsibilities:
Governance & Operational Control
- Lead key P2P activities including requisitioning, PO management, receipting, forecasting and reconciliation.
- Maintain high quality, auditable data across all P2P tools and processes, ensuring spend is transparent, controlled and compliant.
- Personally deliver the more complex or sensitive operational tasks, ensuring accuracy and strong audit trails.
Supplier & Stakeholder Engagement
- Build trusted relationships with suppliers, Supplier Management, Delivery Groups and cross departmental teams.
- Guide stakeholders through P2P processes, ensuring spend remains compliant and well controlled.
- Act as a senior operational escalation point for issues raised by the team or delivery groups, ensuring timely, well evidenced and compliant resolutions.
Financial & Contractual Oversight
- Ensure accurate, reliable inputs and outputs across P2P tools, supporting financial controls, governance and audit requirements.
- Oversee reconciliation and reporting activity, ensuring billing and contractual data is robust, complete and ready for scrutiny.
- Support Value for Money by ensuring spend aligns with contractual terms, approved budgets and operational requirements.
Leadership & Team Development
- Line manage the P2P Process Leads, providing day‑to‑day leadership, coaching and support.
- Drive consistent, high quality delivery across the team, ensuring processes are followed and audit trails are complete.
- Support capability development within the team, promoting continuous improvement and operational excellence.
- Ensure the team’s work aligns with the strategic direction and priorities set by the G7.
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