Cloud & Infrastructure Manager

Overview

Role: Cloud & Infrastructure Manager

Employment: Full Time, Permanent

Location: Pity Me, Durham / Homeworking

Salary: Up to £74,412 depending on experience

Responsibilities

• Lead the Cloud & Infrastructure Team, ensuring the live system infrastructure is maintained to agreed levels of service and availability, with the team kept motivated.
• Deliver high-quality solutions and meet agreed performance, capacity and availability metrics to support NWL strategic objectives; minimise downtime due to data centre or cloud infrastructure failures within service levels.
• embeds strong operational processes and continuous improvement; ensure the estate is secure and audit-ready through effective patch management, security incident handling, and controlled documentation and evidence.
• Lead build and migration cloud projects; provide accurate estimations of effort and elapsed time for delivery tasks.
• Own the Cloud Centre of Excellence (CCoE), driving enterprise adoption, governance, development and training, and overall return on investment.
• Strategically pursue automation of provisioning, maintenance and upgrades of core services.

About You / Qualifications

• Proven experience in an IT infrastructure & cloud leadership role; track record of managing teams to develop and improve automation processes to speed up deployment and reduce human error.
• Strong leadership and influencing skills; able to make technical decisions to meet internal and external customer expectations.
• Experience with Cloud Management and Monitoring platforms/toolsets; understanding of Microsoft Azure, Oracle and Amazon Cloud Services.
• Certifications such as Microsoft MCSE or MCSA: Cloud Platform and Infrastructure, MCSA: Azure or AWS Certified are highly desirable.
• Willingness to contribute to diversity and inclusion initiatives and to operate in an inclusive workplace.
• DBS check required prior to employment; NWG is an inclusive employer supporting rehabilitation of offenders (subject to policy).

About Us / Diversity & Inclusion

We embrace and value diversity, inclusion and equity, and encourage all colleagues to bring their authentic selves to work. NWG is an equal opportunity employer with diverse representation across our teams.

Benefits

• Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve; option to buy or sell holidays.
• Company pension scheme with contributions up to 11% (employee + employer matching).
• Free access to local attractions and a comprehensive discount scheme for days out, shopping, travel and more.
• Award-winning Living Well wellbeing support, including access to a digital GP service for you and your family.
• Support with sustainable travel – salary sacrifice cars and cycle to work scheme.
• Financial wellbeing support, including a community savings scheme, financial education, low-cost loans; 4 x Life Assurance and Income Protection.
• Development opportunities and support for qualifications and professional subscriptions where applicable.

About NWG: Northumbrian Water Group provides water and sewerage services to 2.7 million people in the North East as Northumbrian Water, and water services to 1.5 million people in the South East as Essex & Suffolk Water. We are committed to delivering great service and putting customers at the heart of what we do.

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