About this role
Location: Near Agecroft, Manchester.Job Type: Full-time, Permanent.Salary: £13.50 Per Hour.Hours: Monday – Friday, Day Shift (40 hours per week).
About the Role
We are recruiting on behalf of our client for a highly organised and proactive Customer Service Desk Coordinator to work on a temporary basis for 2 – 3 weeks initially to support their facilities management operations across a diverse property portfolio. Acting as the central point of contact between internal teams, clients, and subcontractors, you will play a vital role in ensuring service requests are managed efficiently and resolved to a high standard.
This role is ideal for someone who thrives in a fast-paced environment, has strong administration and communication skills, and is passionate about delivering an excellent customer experience.
Key Responsibilities
- Act as the main liaison for subcontractors, internal teams, and stakeholders.
- Raise and issue purchase orders and confirm scheduled attendance dates.
- Communicate planned works and updates to relevant parties.
- Review completion reports and ensure accuracy of documentation.
- Upload CRM reports including supporting photos and visit information.
- Accurately complete internal administrative and CRM processes.
- Request, track, and process remedial quotations following site visits.
- Submit reports and quotes to clients with all required supporting information.
- Maintain live trackers and documentation to ensure accurate data records.
Skills & Experience
Essential
- Strong communication and organisational skills.
- High attention to detail and ability to work under pressure.
- Confident using Microsoft Office and CRM platforms.
- Ability to multitask and manage competing priorities.
- Proactive, professional, and customer-focused approach.
Desirable
- Experience within Facilities Management or property‑related services.
- Previous experience coordinating subcontractor activity or planned works.
Benefits
- Competitive salary (£13.50 per hour)
- Temporary – 2-3 weeks initially
- Full time (40 hours) role
- Free onsite parking
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