Company: Barts Health NHS Trust
Location: Greater London
Job Description:
Barts Health NHS Trust is one of the largest acute NHS Trusts in England, spanning six hospitals and multiple sites.
Key Responsibilities
- Lead the ICT Service Support team providing 1st and 2nd line support via service desk and onsite teams.
- Plan, develop and implement key tools such as a Service Management system to improve service delivery and efficiency.
- Investigate highly complex ICT issues and act as the escalation route for Informatics services, owning resolution.
- Set, review and uphold agreed service levels, technical standards, and policies.
- Lead support team members to enhance technical and site knowledge and drive continuous improvement.
- Provide remote and in‑person support for PCs, mobile devices, printers and other IT equipment across 24,000 users in five main hospital sites.
- Own and deliver mini‑projects supporting day‑to‑day operations.
Equal Opportunity
We welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
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Posted: April 18th, 2026