Senior QA Engineer

Senior QA Engineer (Contract) Windsor, UK (Hybrid – 1 day onsite a week) 6-month contract

About the Role We’re seeking a Senior QA Engineer to support a large digital transformation programme, ensuring high-quality customer journeys across voice, web, mobile, and chat platforms.

Key Responsibilities

• Design and execute end-to-end test strategies across voice (IVR/IVA), web, mobile (iOS/Android), and chat
• Create test plans and cases covering intent handling, ambiguity resolution, and business rules
• Perform functional, regression, and integration testing
• Validate channel-specific behaviours (ASR/NLU, UI, conversational flows)
• Test cross-channel journeys (e.g. voice → app → web → agent)
• Analyse logs (ASR/NLU, analytics, telemetry, chat transcripts)
• Run A/B testing and validate KPIs (conversion, engagement, containment, resolution)

Required Skills & Experience

• 12+ years in IT, including 6+ years in QA
• Experience in manual and automated testing
• Strong knowledge of QA methodologies (white-box & black-box)
• Experience with test automation tools
• Agile/Scrum experience
• Strong analytical, problem-solving, and communication skills

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