Company: Jack and Jill AI
Location: Greater London
Job Description:
Overview
Job Title: Scaled Customer Success Manager, EMEA
Salary: £100k-£115k OTE + Equity
Company Description: Airtable – Leading no-code enterprise app platform
Location: London, UK
Job Description
Join Airtable’s high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code.
Why this role is remarkable
- Be at the forefront of the AI revolution by leading hands-on workshops that help enterprise customers implement agentic automation and embedded AI agents.
- Join a Tier-1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility.
- Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities.
Responsibilities
- Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches.
- Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation.
- Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities.
Qualifications
- 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models.
- A “teacher at heart” mindset with the ability to translate complex technical systems into actionable business insights for clients.
- Strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards.
Next steps
#J-18808-Ljbffr…
Posted: April 17th, 2026