VodafoneThree – RCS and Verification Account – Product Manager (Growth Messaging Business)
Location: Newbury • Hybrid working
Working Hours: Full time 37.5 hours per week – Mon – Fri
Grade: 11
Hiring Manager: James Cullum
Job Description
The Account & Product Manager for RCS, RBM & Verification plays a key role in managing day‑to‑day relationships with ecosystem partners, supporting product performance, enabling innovation, and helping to scale these fast‑growing propositions. This is a hands‑on role focused on managing commercial relationships, driving product improvement, supporting trials and use‑case development, and ensuring that partners receive a high‑quality experience as we grow adoption of these new technologies. You will be at the heart of our innovation agenda, supporting the scaling of rich media messaging, conversational commerce and trusted identity services across the UK market.
Key Roles & Responsibilities
Partner & Account Management
- Manage day‑to‑day commercial and operational relationships with RCS/RBM messaging partners, aggregators, CPaaS providers, OEMs and Verification customers.
- Act as the primary point of contact for partner queries, service discussions, reporting needs and roadmap alignment.
- Monitor traffic, campaign activity, template use, API utilisation and commercial performance to identify growth opportunities.
- Support contract renewals, pricing reviews and commercial negotiations led by the Senior Commercial Manager.
Product Management – RCS, RBM & Verification
- Manage product performance, adoption and lifecycle for RCS, RBM and Verification services.
- Track KPIs including delivery quality, throughput, template performance, engagement and partner usage.
- Feed insights into product roadmaps, highlighting opportunities for feature enhancements, new capabilities and platform improvements.
- Collaborate with Product and Technology teams to support development, testing, onboarding and configuration for new functionality.
Innovation, Use‑Case & Campaign Development
- Identify new use‑cases across conversational commerce, customer engagement, authentication, fraud prevention and identity.
- Support partner pilots, concept trials, early feature adoption and proof‑of‑concept testing.
- Work closely with commercial, technical and marketing teams to help shape go‑to‑market approaches for new RCS and Verification propositions.
Operational Excellence & Issue Management
- Monitor performance of RCS, RBM and Verification services across delivery, rendering, throughput and API stability.
- Triage and track partner‑reported issues, working with technical teams to ensure timely and high‑quality resolution.
Cross‑Functional Collaboration
- Work closely with Sales, Product, Technology, Operations, Billing, Security and Regulatory teams.
- Represent the partner and customer voice in internal discussions, ensuring product and platform decisions align with market needs.
- Provide insight for commercial planning, investment cases and wider Growth Business initiatives.
Qualifications
- Experience in telecoms, messaging, OTT, CPaaS or digital platforms.
- Understanding of RCS and RBM messaging, conversational commerce or digital engagement channels.
- Familiarity with verification, identity or authentication services (e.g., SMS OTP, token‑based identity).
- Strong account management or product management experience with partners or customers.
- Analytical capability and experience working with product KPIs and performance dashboards.
- Excellent communication and stakeholder management skills.
Additional Information
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standard.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
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