Key Account Manager
Location: Hemel Hempstead (Hybrid – 1–2 days per week in the office with occasional customer visits)
Hours: Monday to Friday, 8:30am – 5:00pm
Salary: £55,000 + Up to 12% Annual Bonus (paid quarterly) + £600 per month Car Allowance/Company Car
A fantastic opportunity has arisen for an ambitious and commercially minded Key Account Manager to join a well-established manufacturing and consumer products business. This position offers the opportunity to take ownership of a key UK customer account, becoming the primary contact for both internal and external stakeholders while driving commercial performance, customer relationships and business growth.
The successful candidate will quickly become the go-to person for all account-related matters, taking responsibility for account delivery, project management and commercial success.
The Opportunity
This role would suit someone who enjoys building long-term partnerships rather than managing highly transactional accounts. You will be naturally organised, highly detail-oriented and comfortable managing products with longer lead times, ensuring customers receive exceptional service throughout the entire process. You will enjoy collaborating with multiple departments, developing strong customer relationships and taking ownership of projects from concept through to delivery.
The Role
As Key Account Manager, you will take ownership of a key customer account, working closely with internal teams to ensure outstanding service delivery and continued commercial growth.
Key responsibilities include:
- Acting as the primary contact for a key customer account.
- Building and maintaining strong relationships with customer stakeholder.
- Delivering sales, profitability and growth targets.
- Analysing sales performance, margins and commercial opportunities
- Supporting pricing strategies and commercial proposal.
- Managing budgets and commercial investments to maximise return.
- Leading cross-functional projects with supply chain, production, logistics and product teams
- Coordinating new product introductions and customer launches.
- Leading customer meetings and ensuring actions are delivered.
- Managing project timelines and ensuring successful delivery against key milestones.
- Monitoring market trends, customer activity and commercial opportunities.
- Working closely with internal teams to ensure product availability and customer satisfaction.
About You
We are looking for a commercially minded account management professional who thrives on building strong customer relationships and managing complex projects.
The ideal candidate will demonstrate:
- Previous experience within account management, customer management or sales within manufacturing, consumer products, FMCG or a product-led environment.
- Experience managing products with longer lead times and coordinating multiple stakeholders to ensure successful delivery.
- Exceptional attention to detail and a highly organised approach.
- Strong relationship-building skills with the ability to establish trust and credibility quickly.
- A patient, measured and collaborative approach.
- Excellent communication and stakeholder management skills.
- Strong commercial awareness and analytical capabilty.
- The ability to influence and work effectively across multiple teams.
- A proactive mindset with the confidence to take ownership and drive results.
The successful candidate will be comfortable working in a hybrid environment, typically spending 1–2 days per week in the Hemel Hempstead office alongside occasional customer visits.
Package & Benefits
- £55,000 basic salary.
- Up to 12% annual bonus, paid quarterly.
- £600 per month car allowance or company car.
- Hybrid working arrangement.
- Private medical insurance.
- Company pension scheme with employer contributions.
- Life assurance.
- Health and wellbeing support services.
- Employee assistance programme.
- Professional development and learning opportunities.
- Employee recognition and reward schemes.
- Company social events.
- Excellent opportunities for career progression.
Why Apply?
This is an excellent opportunity to join a successful and growing business where you will have genuine ownership of a key customer relationship, significant commercial responsibility and the opportunity to further develop your career within a supportive and collaborative envi
ronment.If you enjoy building long-term customer partnerships, managing complex projects and delivering outstanding service, we would love to hear from you.
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