Operations Agent

BettingJobs is working with a well established iGaming exchange seeking to expand their team with proactive Operations Agents.

Remote based from Ireland or the UK with travel to the HQ for training and onboarding.

The Operations Agent is responsible for ensuring all users have an exceptional betting experience. This is achieved through outstanding Customer service and attention to detail in managing the markets that appear on our Website.

What will you be doing?

• Creation of sporting events/betting markets on internal and Client platforms.
• Management of sporting events/betting markets on internal and Client platforms driven by sporting news, subject matter experts and Customer feedback.
• Ensuring website content is in line with company, industry and gaming regulator mandated standards.
• Liaising as necessary with other teams to resolve issues or drive improvements to the Matchbook platform.
• Ad-hoc reporting/data analysis
• Retail and B2B Client Support (live chat, email and phone)
• Promotion management
• Technical Troubleshooting
• Client escalation handling
• Partner Support
• Client funds and payment management
• Assisting Compliance with KYC procedures
• Assisting the Ecosystem team with player management

What we are looking for:

• Experience in the sports betting industry is highly advantageous
• An understanding of all major sports.
• Above average analytical, planning and decision making skills.
• Microsoft Office proficiency.
• Attention to detail with a history of high work standards.
• Flexibility to work regular weekends and nights
• Excellent communication skills.
• Working effectively as part of a diverse team.
• Ability to perform duties to high standards in a high volume, rapidly changing work environment.
• Eligibility to work in Ireland or UK

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