Credit Control & Customer Service Administrator
Emersons Green, Bristol£28,000 – £32,000 + benefitsFull-time | Office-based
We’re working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.
If you’re confident on the phone, organised, and comfortable handling payments and customer queries, this could be a great fit.
Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate.
The Role
- Act as a first point of contact for customer queries via phone and email
- Manage complaints and resolve issues in a professional, timely manner
- Monitor outstanding balances and follow up overdue accounts
- Contact customers to discuss invoices and agree payment plans
- Support with collections, including taking payments and setting up direct debits
- Process customer orders and support new client onboarding
- Maintain accurate customer records and account data
What We’re Looking For
- Experience in customer service and administration
- Confident handling calls, including outbound and payment-related conversations
- Complaint handling and objection handling experience with a robust approach
- Ideally some exposure to credit control or debt collection
- Strong organisation skills and attention to detail
- Confident IT skills (MS Office and CRM/admin systems)
- Able to work independently and as part of a team
What’s on Offer
- £28,000 – £32,000 salary (depending on experience)
- Medical cover
- Birthday off
- 28 days holiday (including bank holidays)
- Supportive, team-focused environment
- 35 hour working week with an early finish Friday!
If you’re looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we’d love to hear from you.
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