Complaints Handler – North Yorkshire, YO14 9SH
Position: Complaints HandlerType: Full-Time / PermanentPay Rates: Up to12.71 per hour depending on ageJoin our One Great Team here at Haven as a Complaints Handler, where youll be the heart and soul of a stress-free experience for our guests and owners, making their stay with us feel extra special!As a key member of our Guest Experience Team,youllconnect directly with guests and owners, ensuring they feel welcome, valued, and fully supported throughout their stay. From warm greetings to handling challenges with a smile,youllhelp make every moment enjoyable and worry-free. Whetheritsaddressing concerns or goingabove and beyondto create a seamless experience, your efforts will leavea lasting impressionon our guests.Key Responsibilities– Be the welcoming first point of contact for our guests and owners, addressing any questions or concerns with attentiveness and care.– Take a thoughtful approach to complaints. Investigate issues thoroughly, documentimportant details, and provide tailored solutions that fit each unique situation.– Resolve and handle complaints with professionalism, escalating to theappropriate teamwhen needed to ensure a swift and effective resolution.– Follow up on resolved concerns with check-in calls, confirming guests satisfaction and reinforcing our commitment to exceptional service.– Work together with the broader Guest Experience team to deliver a seamless, unforgettable experience for all guests and owners.Requirements–Previousexperience as a Complaints Handler or in a similar role in guest relations or customer service.– Customer focused with a passion for working with people.– Can actively listen, communicate clearly, andmaintaina professional, friendly manner.– Ability to handle challenges or guest complaints with patience, tact, and efficiency.
What We Offer– An inclusive, supportive work environment.– Comprehensive training and ongoing support.– Career development opportunities, including fully funded qualifications.– Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to ApplyWere committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at:resourcingteam@bourne-leisure.co.uk
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