Salary
£28.500 per annum
Hours
Full-time, 40 hours per week, Monday to Friday
Working pattern
Rotational rota across 7:00am-3:00pm and 11:00am-7:00pm
Location
The Auction Rooms, 22 Queen Street, Edinburgh
Reports to
General Manager
The Auction Rooms is a premium serviced office and members’ workspace in Edinburgh’s iconic New Town, operated by MOTA, the serviced office arm of Atom Group. We combine the discretion and warmth of five-star hospitality with the pace, flexibility and commercial focus of the modern workspace sector.
We are looking for an ambitious Members Experience Supervisor to help lead the daily operation of The Auction Rooms, shape our member community and take ownership of our marketing and communications activity. This is a hands-on leadership role for someone who enjoys service, people, content creation, brand-building and commercial growth.
This role would suit someone with prior professional experience in marketing, social media, communications (or a previous marketing-adjacent role).
Training will be provided, but we are looking for someone with genuine interest, proactivity, and confidence in creating content, managing social media, and helping develop a distinctive brand voice.
What you will lead
- Act as a senior point of contact for members, guests, suppliers and the internal team, ensuring a consistently polished, welcoming and solutions-focused experience.
- Lead day-to-day front-of-house standards, supporting the Community Assistant and setting the tone for five-star service across reception, meeting rooms and shared spaces.
- Take a lead role in The Auction Rooms’ marketing activity, including social media planning and posting, website updates & basic SEO maintenance, blog posts, newsletters, member communications, event promotion and content creation.
- Develop creative, brand-aligned content that reflects the building, member community, local partnerships, events, hospitality touches and the wider MOTA vision.
- Support the General Manager with sales enquiries, tours, bespoke proposals, renewals, member feedback, service improvement projects and revenue-focused initiatives.
- Curate and help deliver member events, wellness activities, local partnerships and community moments that feel elegant, thoughtful and relevant to a premium workspace audience.
- Act as Duty Manager and key holder when required, taking responsibility for the site, team, service standards, operational issues and escalation in the General Manager’s absence.
- Support facilities, compliance and health and safety standards, including contractor coordination, emergency procedures, evacuation support and routine operational checks.
- Manage your own workload independently, keeping clear task lists, providing proactive updates and suggesting solutions when priorities shift.
About you
- You have experience or education in marketing, communications, social media, content creation, or a related field.
- You are confident in writing short, polished communications and would enjoy creating posts, website updates, blog content and newsletters with guidance and training.
- You understand that luxury service is built through detail, tone, consistency and anticipation of needs.
- You are commercially aware and interested in the flexible workspace, property, hospitality or member-experience sector.
- You are organised, practical and able to balance front-of-house duties with project work, deadlines and follow-through.
- You are comfortable supervising others, supporting standards and taking responsibility when acting as Duty Manager.
- You are career-driven, open to learning and excited by the possibility of progression as MOTA expands, with potential future pathways into site management, team leadership and broader operational responsibility.
What we offer
- A visible leadership role within a growing premium serviced office brand.
- Training and development across marketing, social media, sales, operations, compliance and site leadership.
- Exposure to senior decision-making, commercial strategy, member experience design and future expansion planning.
- A full-time Monday-to-Friday role, with occasional evening or weekend work for events or operational requirements, supported by time off in lieu where applicable (very infrequent, generally required for quarterly members events).
- A warm, high-quality working environment in a beautiful listed building in Edinburgh’s New Town.
How to apply
Please send your CV and a short covering note explaining why you are interested in The Auction Rooms, what attracts you to the flexible workspace sector and any relevant experience in service, marketing, content, communications, or community-building.
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