Role: Soft Services Manager
Salary: £55k plus 5% annual bonus, pension, life cover, 25 days annual leave, free parking on site,
Job Status: Full Time – one weekend in four expected
Location: Wandsworth, South West London
Vacancy Reference: VR/05448|
Role Description
:Our Client is a leading Facilities Management provider who deliver quality end-to-end property services, backed by technology and expertise, to ensure all sites are high-performing places running safely, efficiently and sustainably
.About the Rol
e:This is a high-impact leadership role responsible for driving a high-performing, engaged and customer-focused Security and Cleaning function within a key retail destination. You will lead from the front, developing your teams, shaping strategy and embedding a culture of accountability, excellence and continuous improvemen
t.This Shopping Centre is a key destination within a FTSE 100 portfolio, recently refurbished and central to the South West London community. This role offers the opportunity to influence large-scale operational delivery while building strong stakeholder relationships and driving forward-thinking service strategi
es.Key Responsibilit
ies:Leadership & People Manage
- ment:Provide visible, hands-on leadership to Security and Cleaning teams, fostering a high-performance, values-led cul
- ture.Lead, coach and develop direct reports, setting clear objectives, conducting performance reviews and supporting career progres
- sion.Build a strong succession pipeline through coaching, mentoring and talent develop
- ment.Ensure effective workforce planning, recruitment and retention aligned to business needs and diversity g
- oals.Champion One Code and Elevate principles, embedding them into everyday behavi
ours.Operational Leadership & Str
- ategy:Own and deliver best-in-class soft services through clear standards, governance and continuous improv
- ement.Translate strategic objectives into operational delivery plans, aligning teams to wider business
- goals.Drive a proactive, data-led approach to performance using systems such as client reporting
- tools.Ensure consistent, compliant service delivery across all areas of the estate, both internal and ext
ernal.Stakeholder Enga
- gement:Build strong, credible relationships with clients, contractors and stakeholders across the
- estate.Act as a key representative for soft services, confidently leading audits, inspections and performance r
- eviews.Collaborate with cross-functional teams (QHSE, ESG, H&S, HR) to deliver aligned ou
tcomes.Performance & Com
- pliance:Take full ownership of KPIs, SLAs and service standards, holding teams accountable for d
- elivery.Lead a culture of safety and compliance, ensuring adherence to all statutory, ISO and British St
- andards.Proactively manage risk, including H&S, fire safety and operational com
pliance.Financial & Commercial Accoun
- tability:Manage operational budgets (service charge and non-recoverable), ensuring cost-effective delivery without compromising
- quality.Identify efficiencies and value-add opportunities to enhance service delivery and ass
et value.Customer Experience & I
- nnovation:Champion a best-in-class guest experience through engaged, service-dri
- ven teams.Drive innovation in service delivery, sustainability and technology
- adoption.Continuously review and improve processes to enhance efficiency and e
xperience.Ideal
- Candidate: Proven leadership experience in soft services, with Security and Cleaning experience
- desirable.A strong people leader with a track record of building high-performing, eng
- aged teams.Commercially astute with experience managing budgets and driving performanc
- e outcomes.Confident communicator with strong stakeholder managem
- ent skills.Data-driven mindset with experience using operational systems and performan
- ce metrics.Strong organisational skills with the ability to prioritise and lead in a fast-paced e
- nvironment.IOSH qualificatio
n desirable…