Customer Success Manager
Kent / London (Hybrid – 2 Days in Office)
Up to £45,000 + Annual Bonus
Full-time | Customer Success & Account Management
This is an opportunity to join a growing B2B media and events business and take ownership of a portfolio of key client accounts.
We’re looking for someone who understands that customer success isn’t just about maintaining relationships – it’s about delivering value, driving retention, identifying growth opportunities, and becoming a trusted partner to clients.
This role is ideal for someone with experience in customer success, account management, or client services who enjoys building long-term relationships and working closely with clients to achieve their objectives.
What you’ll be doing:
• Managing a portfolio of high-value client accounts
• Building trusted relationships with key stakeholders and decision-makers
• Conducting regular client reviews and strategic planning sessions
• Monitoring account health, performance, and customer satisfaction
• Working closely with internal teams to ensure seamless campaign delivery
• Identifying opportunities for account growth, renewals, and upselling
• Acting as the primary escalation point for client issues
• Providing performance insights, recommendations, and reporting
• Maintaining accurate CRM records and account plans
About you:
• Previous experience in Customer Success, Account Management, or Client Services
• Strong relationship-building and stakeholder management skills
• Experience managing multiple clients simultaneously
• Commercial awareness with the ability to identify growth opportunities
• Excellent communication and presentation skills
• Highly organised and able to manage competing priorities
• Experience within B2B media, marketing services, publishing, or events is advantageous
• Comfortable working in a fast-paced client-facing environment
Why Apply?
• Hybrid working (2 days in office)
• Annual bonus opportunity
• High-profile client portfolio
• Collaborative and supportive culture
• Clear progression opportunities
• Opportunity to make a genuine impact on client retention and growth
If you enjoy building client relationships, delivering exceptional service, and helping customers achieve their goals, we’d love to hear from you.
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