Location: Speechmark, London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Hybrid work: Our hybrid working approach allows our people to work both in the office and at home, providing flexibility and resources needed to succeed. We don’t require specific days; we ask people to come into the office 2‑3 days each week, at least 8 days per month. Work with your line manager to align expectations.
What you’ll do
- Lead VOXI retention strategy and define initiatives and KPIs to minimise churn
- Develop roadmap for churn reduction and retention improvement initiatives
- Collaborate with Digital and Channel teams to implement retention strategies and track performance
- Identify and drive opportunities for retention improvement, acting as GTM lead for execution
- Conduct regular PIRs to assess retention impact and iterate strategies
- Partner with Big Data teams to utilise analytics for optimum retention outcomes
- Optimise and operationalise retention campaigns for maximum performance
- Ensure alignment with overall CVM objectives and brand standards
- Monitor market trends and competitor retention strategies for continuous improvement
- Deliver insights and recommendations to senior stakeholders for strategic decision-making
Who you are
- Demonstrated experience in retention strategy and churn management within telecom or similar industries
- Strong analytical and data interpretation skills
- Knowledge of customer lifecycle management and behavioural segmentation
- Experience working with digital channels and campaign optimisation
- Ability to manage complex projects and influence cross‑functional teams
- Excellent communication and stakeholder engagement skills
- Familiarity with performance tracking and reporting tools
We’re passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply, you may be the right candidate or another role.
As a Disability Confident Employer, we actively encourage individuals with disabilities to apply. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who meet the essential criteria. If you would like to participate in the scheme, please indicate on your application.
What we offer
- Excellent pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
- Personalised benefits such as discounts, vouchers, a pension plan and more
- Career development through learning tools and top‑notch parental leave policies
We are regulated by the Financial Conduct Authority and all offers of employment are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.
Requests for reasonable adjustments are welcomed. For guidance, please see the Accessibility section of our Careers website.
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