Are you skilled at managing and growing accounts and craving a fresh challenge? Are eager to take on new challenges and drive growth while developing your career in a supportive and forward-thinking environment? Are you looking for an environment that pushes you to think bigger, close larger, and develop client relationships that truly stand out? Do you want to work somewhere that values your expertise in client relationships, strategic thinking, and where you can make a genuine impact on clients’ success?
The Role
This is an excellent opportunity for experienced IT, SaaS or technology B2B Account Managers to play a vital part in the continued growth of a very reputable MSP. Reporting to the Client Services Director, you will be a self‑motivated, ambitious, approachable and enthusiastic individual, with excellent communication skills, a strong work ethic, and a passion for delivering outstanding results through exceptional client experience.
Delivering revenue, profit and retention targets, whilst recommending the right solutions to the right client at the right time, you will be responsible for managing and growing existing client accounts, building meaningful relationships with our amazing clients, and developing strategic plans to achieve your targets. The ideal candidate will thrive in identifying new opportunities, developing strategic roadmaps, picking up the phone, pitching high-value solutions, onboarding new clients, and closing deals – whilst ensuring a fantastic client experience and a smooth transition through the whole process.
Main Responsibilities
- Client & Opportunity Relationship Management: Develop and maintain strong relationships with clients, acting as the primary point of contact for all account‑related matters; understand client requirements, needs & preferences, and work with the technical team to provide appropriate IT support solutions; pitch and present Networking, Cloud and Managed IT Services, Unified Communications and Collaboration and Cyber Security value propositions; ensure clients & new prospects are aware of our full Network and IT solutions; implement & manage Client Account Plans to drive service & account growth; identify opportunities for upselling and cross‑selling additional services to your client base.
- Manage and grow existing accounts through strategic planning and execution: Identify opportunities for new business growth and implement effective strategies to capitalize on them; develop proposals that encompass the clients’ needs and objectives.
- Collaboration: Work with Procurement team for hardware management, managing workstation replacement plan & hardware lifecycles; work closely with the technical support team to ensure the seamless delivery of high‑quality service – taking ownership of resolution, not passing across the fence; engage the technical teams in the pre‑sales process, project plans, and service delivery, to maintain client satisfaction; work with our Technical Delivery Team to address and resolve client issues promptly, ensuring a high level of client satisfaction; collaborate with cross‑functional teams to achieve business objectives and drive success.
- Performance & Reporting: Meet and exceed revenue, profit & retention targets; deliver against performance KPIs; prepare and present regular reports on account status, client feedback, and performance metrics; build, manage and report on a strong pipeline of opportunities; effectively manage contract end dates including services the client does not currently have with us.
Skills and Experience
- Background in the IT, SaaS, or tech industries, preferably with 3‑year MSP experience in a similar account management role, selling a range of IT services through a consultative sales approach.
- Proven success in consistently achieving revenue and margin growth targets in the last 5 years.
- Experience in managing multiple clients and opportunities simultaneously.
- Ability to quickly build and grow client relationships.
- Tenacity and a strong desire to make a difference, always with the client experience in mind.
- Business acumen and commercial awareness, able to understand and solve business issues with IT solutions.
- Know‑how in pipeline management and accurate forecasting.
- Demonstrable experience in negotiation, positioning products and services, and being able to prepare and deliver client‑facing presentations to articulate solutions and return on investment.
- Experience in the development of cross‑functional relationships with both internal teams and external clients.
- Excellent verbal and written communication skills.
- Ability to establish and maintain cooperative working relationships with colleagues and stakeholders in a professional, consistent manner.
What We Offer
- Car Allowance: £500 per month
- Individual Bonus Success Scheme: £10,000 per year, uncapped
- Hours: 37.5 hours per week – generally Mon‑Fri 9‑5:30
- Other Benefits: 25 days holiday + bank holidays
- Full health insurance
- EMI Scheme
- Games room including consoles, pool table, tennis table, dartboard
- Well‑stocked kitchen with coffee machine and teabags, monthly breakfast club, office pick‑n‑mix, drinks fridge
- Monthly company update with Board briefing, team meetings, training sessions, and a grand lunch
- Quarterly Social Events (meals, go‑karting, paintballing, golf days, quiz night)
- Grand Christmas Celebrations – company‑wide event on the first weekend of December
- Professional development opportunities including internal training, external certification, general and soft skill development, industry training/conferences, and everything in between
- Employee Assistance Programme/Support
- Employee & Client referral scheme up to £1,000
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