Customer Service Administrator

We are seeking a reliable Customer Service Administrator to join our team. The successful candidate will be responsible for handling customer enquiries, maintaining accurate records, and ensuring a high standard of customer satisfaction.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online in a timely and professional manner
• Maintain and update customer records and databases
• Resolve customer complaints and escalate issues where necessary
• Liaise with internal departments such as sales & logistics to ensure smooth service delivery
• Prepare and manage documentation, reports, and correspondence
• Monitor customer accounts and follow up on outstanding issues
• Support the wider administrative team with general office duties
• Ensure compliance with company policies and procedures

Skills & Experience

• Previous experience in a customer service or administrative role is preferred
• Strong communication and interpersonal skills
• Excellent organisational and time management abilities
• Good attention to detail and accuracy
• Ability to work both independently and as part of a team

Working Hours & Benefits

• Full-time – Permanent
• Competitive salary
• Opportunities for training and career progression

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